The National Consumer Disputes Redressal Commission (NCDRC) has directed a luxury hotel chain to pay ₹2 crore as compensation to a lady observing that “she lost her expected assignments and suffered an enormous loss which completely changed her lifestyle and shattered her dream to be a top model.”
A bench of President RK Agrawal and Member Dr SM Kantikar awarded compensation after noting that ladies are not any doubt cautious about their hair, spend a handsome amount on keeping them in fitness , and are emotionally attached to them The commission noted that complainant Aashna Roy was a model for hair products thanks to her long hair and had done modeling for giant hair-care brands but due to haircutting against her instructions, she lost her expected assignments and suffered an enormous loss which completely changed her lifestyle and shattered her dream to be a top model.
She was also working as a Senior Management Professional and earning an honest income. She underwent severe mental breakdown and trauma thanks to negligence in cutting her hair and will not concrete her job and eventually , she lost her job,” the bench said in an order dated September 21 Apart from this, the hotel, ITC Maurya, is additionally guilty of medical negligence in hair treatment, the commission said, adding that her scalp was burnt and there’s still allergy and itching thanks to the fault of the staff.
A bare perusal of the WhatsApp Chat adduced by the complainant reveals that the hotel had admitted the fault on their part and by offering the free hair treatment tried to hide it, the NCDRC added The complaint is allowed partly and that we are of the considered view that it might meet the top of justice just in case the complainant is granted compensation of ₹2,00,00,000. Hence, we direct the other Party No.2 to pay a compensation of to the Complainant within eight weeks,” it ordered.
In April 2018, complainant Aashna Roy visited a salon at the Delhi-based hotel every week before an interview and specifically asked for “long flicks covering her face within the front and at the rear and four-inch straight hair trim from the bottom However, she alleged that the hairdresser didn’t abide by her instruction and chopped off her entire hair leaving only four inches from the highest and barely touching her shoulders She complained about this to the management of the Salon, who successively offered her a free hair treatment, which she claimed caused permanent damage thanks to excess ammonia, which resulted in excessive irritation in her scalp.
